Service Cloud

Salesforce Service Cloud is the cutting-edge platform for customer service and support. Service Cloud enables you to save time by automating your service processes, streamlining workflows, and reducing the complexity of your service agents and tech support teams.
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Program Duration

3 Weeks

The Team

Technical Architect
Success Manager
Business Analyst
Developer

Pricing

USD $5,000

Service Cloud Features

  • Service Console
  • Live Agent
  • CTI Integration
  • Knowledge Base
  • Social Media Enablement
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Service Cloud Quick Start Package Includes

Assessment

  • Business Knowledge and Requirements Assessment Session
  • Organization Structure & Setup Analysis Report
  • High Level Org Health Checkup Report
  • Solution Review & Project Kickoff

Documentation & Training

  • Future Scope & Scalability View Report
  • Implementation Document
  • User Guide Document
  • End User Training Sessions

Resources

  • Technical Architect
  • Success Manager
  • Business Analyst
  • Developer

Configuration

Service Cloud Console Configuration

  • Leads Module Configuration: up to 10 custom fields, validation rules, lead conversion mappings, layouts, up to 5 list views.
  • Accounts Module Configuration: up to 10 custom fields, validation rules, layouts, up to 5 list views.
  • Accounts Module Configuration: up to 10 custom fields, validation rules, layouts, up to 5 list views.
  • Cases Module Configuration: up to 5 support processes, record types, up to 10 custom fields, validation rules, layouts, up to 5 list views.
  • Configure email templates for cases-related communication.
  • 5 Automated Workflows for improving business processes.
  • Data import for Leads, Accounts, Contacts, Cases with predefined CSV format.

Admin Configuration

  • Case contact roles, case team roles, and predefined teams.
  • Configure case queues, case assignment rules, auto-response rules, and case escalation rules.
  • Configure the Salesforce Console for Service.
  • Setup security (Profiles, Roles and Sharing Rules) and Service Cloud User License assignments.

Reports & Dashboards

  • Configure Up to three Dashboards to visualize different KPIs at different levels, including required source reports.
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hello@ciora.com

+1 (810) 818-0088

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USA

28175, Haggerty Road
Novi, Michigan 48377

INDIA

Plot no 102,
Maharaja's Abode,
Lumbini Avenue, Gachibowli,
Hyderabad - 500032, Telangana.

CANADA

250 Yonge Street, Suite 2201,
Toronto, ON M5B 2L7.

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